Techno Hobbies and technohobbies.com.au Refund and other Policies
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges for unused and unopened items within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. However, the postage costs will be at the returner’s expense.
WARRANTY/ FAULTY: REFUND OR EXCHANGE
If you are having trouble with any of the your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. Techno Hobbies take seriously when it comes to faults and reasonable, we will try and resolve any concerns you have as quickly as possible.
Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. Please note we do not offer any additional product warranties outside the manufacturer’s warranty.
Please communicate any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.
As indicated above, postage costs will be at the returner’s expense and refunded if the product is proven to be covered by warranty. If the product is required to be sent back to our suppliers for assessment, we will cover this cost.
We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred, we will communicate this to you.
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.
Techno Hobbies may have the faulty product assessed by a third-party repair to determine the nature and cause of the fault. Techno Hobbies reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
Note: A warranty refers to any new product which has a manufacturing defect or a major failure within a reasonable period. A warranty does not apply to any wear and tear on a product, crash damage, abuse or a product being used outside its intended use. No warranty on LiPo batteries unless they are found to be defective upon immediate purchase and first charge.
If the warranty relates to a minor failure then we may replace, repair or refund the item. On assessment if the product is deemed as having a major failure, the customer can decide whether they would like a replacement, repair or refund.
Please note the following exceptions to our return and exchange policy:
How to Return your Techno Hobbies purchase
All Techno Hobbies purchases can be returned to the following address.
Techno Hobbies C/o Speedway Automotives: 1/95 Cheltenham Road, Dandenong, Victoria 3175 (Mr Muffler Building).
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item in the case of a 30-day business account holder.
Where a credit card attached to an original purchase cannot be produced, the refund will be processed to a Techno Hobbies Gift Card.
Method of Refund
Refunds will be processed once goods are returned to Techno Hobbies Dandenong (in original condition) using the same payment method and account as the original order.
A refund cannot be transferred to another Credit Card, PayPal account or Bank Account.
Please allow 2 working days for the refund to be processed by Techno Hobbies.
Please allow up to 7 working days for the funds to clear to your account once the refund has been processed.
Afterpay
Where the original purchase was made using Afterpay, you may return the purchase in-store or by getting in touch with us via our Contact Us page.
Refunds will be processed to Afterpay only, and not to credit card, cash or gift card.
Once your order has been returned to an Officeworks store or picked up by a returns driver and receipted at our Customer Fulfilment Centre, we will send notification to Afterpay of your return.
For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.
PayPal (When available)
Where the original purchase was made via PayPal, you may return the purchase by getting in touch with us via eBay Messaging or via our Contact Us page.
Refunds will be processed to PayPal only, and not to credit card, cash or gift card.
Once your order has been returned to Techno Hobbies or picked up by a returns driver and receipted at our Customer Fulfilment Centre, we will send notification to PayPal of your return.
For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home
Zip Pay and Zip Money
Where the original purchase was made via Zip Pay or Zip Money, you may return the purchase in-store or by getting in touch via our Contact Us page.
Once your order has been returned to Techno Hobbies or picked up by a returns driver and receipted at our Customer Fulfilment Centre, we will send notification to Zip of your return.
Refund payments for purchases made using Zip Pay or Zip Money can only be paid back into your Zip Pay or Zip Money account.
If you opened a new Zip Money account for your Techno Hobbies purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your Techno Hobbies refund.
For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us
Cancellation of Orders in relation to suspected or fraudulent activity
Techno Hobbies / Techno Concepts have the right to cancel any online order if fraudulent activity is suspected or detected when paying by credit card and/or alerted by the Shopify online platform. The order will be cancelled without capturing payment and the customer will be notified via email. The customer may arrange to pay the due amount direct to Techno Concepts bank account via EFT or pay at the store direct prior to collecting the item. If a direct bank transfer is made, then the item can be collected or will be dispatched only after the funds have been credited to the account by the bank.
Availability of Products cannot be guaranteed
Techno Hobbies cannot guarantee the availability of products even if the online store shows as in stock. In this event, we will replace the item wit a similar product after notifying the customer or a full refund will be given.
Click and Collect
The customers are required to produce Driver's License or Passport and proof of Credit Card used for purchasing the goods at the time of collection at the store. Techno Hobbies has the right to refuse handing over any goods if the person collecting the item is unable to provide satisfactory evidence of payment and proof of identity. Techno Hobbies will release the item(s) to a third party only if written authority has been provided with a copy of a photo ID showing the name and address of the original purchaser.